Defining ProfessionalismRegarding The Caller Experience, some of the latest narratives found in publications include excellent ideas such as offering...
This is Quality MonitoringI recently read a magazine article that asked the question How Do Contact Centers Measure The Patient Experience? and it mentioned twelve...
How to Define Soft SkillsCute little Soft Skills...awww... But in reality, Soft Skills are not so innocent and cuddly. Soft Skills are typically looked upon as...