Regarding The Caller Experience, some of the latest narratives found in publications include excellent ideas such as offering...

I recently read a magazine article that asked the question How Do Contact Centers Measure The Patient Experience? and it mentioned twelve...

Cute little Soft Skills...awww... But in reality, Soft Skills are not so innocent and cuddly. Soft Skills are typically looked upon as...

Perhaps the most discussed topic of trainers, consultants and other experts in the healthcare call center field is The Patient...

The formula for personal trainers is simple: put together a thorough list of proven exercises, monitor to make sure the client does them,...

This is the story of Susan. Susan's first job was at a Subway Sandwich shop, and her initial training included how to operate the bread...

Do today's young adults spend far too much time on their smartphones? Absolutely. Is it concerning their generation has yet to produce...

If it were a snake, it would have bit you is a commonly used adage in the South meaning the very thing you were so earnestly searching...

In today's healthcare call center field, the term The Patient Experience has become loosely definable, meaning different things to...

Patients are customers, and their reason for calling is often to give the hospital money. Whether it is to pay a bill, schedule an...