The Future Is Agents, Not Tech.
In the call center industry, narratives created and perpetuated by pundits and experts are important. They often dictate how call centers approach critical issues with resources and investment. Ours is an industry often lacking clear answers regarding many of its most important issues. This lack-of-clarity dynamic presents opportunities for pundits and experts to contribute their thoughts and opinions in various forums that seek answers and content. And this environment off