How to Train Lesser Skilled AgentsA training program is most about the lesser skilled agents within a group. Higher skilled agents always need some polish, but the true...
Madonna, Elton John and Call CentersMonica Lewinsky reading a newspaper in iconic Astor Court. Madonna's heel mark scratched on top of the dining table in the Imperial...
Chess Boards and Call CentersFor anyone who has not watched The Queen's Gambit on Netflix, I highly recommend this drama series with chess as its centerpiece. As I...