Here are a few examples of what our clients have shared with us.

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A client shared that they invested in a post-call patient survey to verify the effectiveness of the BCI program.  The results beginning the first month were 99% for Agent Courtesy and Professionalism every month, with an occasional 98.5%.   The survey company reported that these are the highest customer satisfaction scores of any survey they had conducted.

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We examined the labor costs of our internal QA program and realized they were much higher than we had considered, and our customer service was lacking, too.  We discontinued our internal QA and outsourced our needs to BCI at less cost. Not only did our service quality dramatically increase, but our turnover rate dropped significantly.  Highly recommend.  - Director

 

 

I never worry about how my team is talking on the phone.  BCI manages our patient experience so my managers can focus on their regular duties.  My managers and agents are happier, and the quality of service we now offer is incredible.  - Director

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The level of expertise BCI provides is remarkable.  They are on top of every moment our representatives have with our customers, and the results are phenomenal.  Our CSAT scores have gone through the roof.  - Director

BCI is always immediately available when we need them with questions, scheduling classes for new hires, coaching sessions, or anything else.  It makes everything easy.  - Scheduling Manager

Reference contact information is provided upon request.  

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