BCI President, Trey Briggs
BCI is unique to the call center industry. We pair the industry's most advanced teaching curriculum with an innovative performance measurement process to ensure every agent within a group offers only exceptional customer service throughout each moment of each call they handle daily. The BCI program goes well beyond the scope and aspirations of any AI.
By outsourcing their day-to-day training and performance management needs to BCI, call centers can be confident that their agents will deliver only the highest level of service and professionalism at every moment, creating an elite brand standard of customer/patient experience excellence. The BCI program is ideally suited for the work-from-home dynamic, and we are the industry's leading experts regarding de-escalation techniques.