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BCI has revolutionized QA training to make exceptional customer service a predetermined outcome.

Are some of your agents good on the phone while many are not?  BCI has the solution.

By outsourcing their training and performance management needs to BCI, call centers can rest assured that each agent will deliver only the highest standard of customer service in every call. Our dynamic program represents a unique and unprecedented advancement in agent training, far exceeding the capability of traditional and AI-assisted QA.

BCI's expert ability to transform underperforming agents into top performers is critical to the process, and we assume full responsibility for each agent's success. 

BCI has fundamentally changed how training works. Any call center can now implement an outsourced training solution that guarantees every agent within their group will provide consistently excellent customer service, defined by the highest standard of courtesy and professionalism, in a cost-effective, effortless, and convenient process. 

Click here to learn how a healthcare provider utilizes BCI.


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