The BCI training and performance management program puts call centers in complete control of the quality of their agents' customer or patient experience performance.  Our dynamic training process promises near-perfect CSAT and patient survey total outcomes (see Testimonials), a transformative advancement in the call center industry. The BCI program is conducted entirely remotely.

By outsourcing their training and performance management needs to BCI, call centers can be sure that each agent will deliver only the highest level of service, tone, and professionalism throughout every moment of each call they handle daily.  Our ability to transform underperforming agents into proficient professionals is key to the process. 

BCI provides a definitive solution to the challenge of ensuring that each agent within a call center is consistently exceptional on the phone.