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BCI President, Trey Briggs

BCI provides a definitive solution to the challenge of ensuring that each agent within a call center is consistently exceptional on the phone.  Our dynamic QA training process promises near-perfect CSAT and patient survey total outcomes, a transformative advancement in the call center industry. The BCI program is conducted entirely remotely.

By outsourcing their training and performance management needs to BCI, call centers can be sure that each agent will deliver only the highest level of service, tone, and professionalism.  Our ability to transform underperforming agents into proficient professionals is key to the process. 

The BCI program's uniquely comprehensive design
makes it easy for agents and their managers to achieve and maintain the highest performance standard.


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