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Like a personal trainer for each agent, BCI's innovative FIT methodology teaches agents how to deliver flawless customer service while holding them accountable for doing so, creating an elite brand standard of service for our clients.  The vigorous FIT training method closely tutors every agent into top customer-service shape and then keeps them toned each day, year-round.

BCI has redesigned and reinvented call center QA to be more streamlined, intelligent, and powerful, taking training and performance management to an entirely new level. 

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