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Like a personal trainer for each agent, BCI's proprietary FIT methodology teaches agents how to offer flawless customer service while holding them accountable for doing so, creating an elite brand standard of excellence.  The vigorous FIT training method closely tutors every agent into top customer-service shape and keeps them toned each day, year-round.

Going far beyond an improvement or best practices approach, the comprehensive FIT training process ensures that every agent delivers only the highest standard of customer service and professionalism throughout each moment of each call they handle daily.  FIT has taken training and performance management to an entirely new level.