The Future Is Agents, Not Tech.In the call center industry, narratives created and perpetuated by pundits and experts are important. They often dictate how call...
The Empathy MythToday’s prevalent discourse regarding empathy is a perfect example of how the call center industry is routinely led astray regarding some...
The Tech StruggleSix Sigma Daily and Harvard Business Review posted that the Project Management Institute reports global spending on digitally...