BCI transforms underperforming agents in creating a brand standard of consistent excellence.

The BCI program is for those dissatisfied with their agents' performance on the phone.  We quickly transform all agents, regardless of their skill level or mindset, into highly skilled and service-centered professionals. Organizations typically rely on the BCI program daily for multiple years.  

BCI provides the industry's only training solution with an ensured outcome.  Before getting started with any organization, we know precisely what must be done to ensure each agent delivers consistently superior performance.  Under the supervision of the BCI program, a successful outcome for every agent is certain.

BCI provides a straightforward answer for organizations seeking a no-nonsense solution that will conclusively solve their agent performance issues.  Our cutting-edge process ensures that each agent delivers only exceptional service, tone, professionalism, and protocol compliance throughout each call they handle daily.