The BCI program is thoughtfully designed to provide an effortless client experience.

Easy, undemanding, and uncomplicated.  These are words our clients use to describe the smartly conceived BCI training and QA management program.

The BCI client experience is one of minimum time or effort.  There is no set-up time, the program is simple to implement, new hires are easily onboarded, and we provide unlimited coaching sessions.

The BCI program only requires managers to schedule one-hour sessions with us to onboard their agents, and we then handle the rest.  We ensure each agent delivers flawless customer service with a sophisticated 
and efficient process that allows our clients to achieve the highest standard of excellence with ease.