Some commonly asked questions.

Q) What if an agent struggles to follow the BCI directives?  Such a high-performance standard sounds daunting.

A) Unlimited BCI coaching sessions and introductory classes are complimentary and can be scheduled anytime.  Still, we have found that with proper guidance, the highest standard of service and professionalism is easy for any agent to execute.  We have proven that any agent can do it with ease, and working with lesser-skilled or unmotivated agents is our specialty.


Q) We have several procedures and protocols that must be followed in each call.  How does BCI handle that?

A) We add to our performance assessment process most any procedural or protocol compliance requests.  The BCI program is flexible and customizable, and we work closely with management to ensure that any need is addressed.


Q) How would BCI bring on our new hires?   

A) The BCI program is conducted remotely, and new hires are onboarded in a live 60-minute introductory Teams class that can be scheduled anytime.  This introductory class approach makes it easy and convenient for management to onboard new hires. 


Please reach out with any further concerns or questions.